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3 objects · 3 relationshipsOffice suites + Teams
illustrates
Platform lock-in is the dependence of a customer's software, staff, partners and data on one platform, which makes replacing it a project for the whole ecosystem rather than a purchase decision.
explains
Why the hardest thing to replace is not a product but the software, skills, partners and data that have grown up around it.
Platform lock-in selected. 6 relationships.